Effective Date: 10.04.2026

This Privacy Policy explains how FeelosophyLabs Inc. (“Neera”, “we”, “us”, “our”) collects, uses, stores, and shares your personal information through neerasleep.com (the “Website”) and our related services, including our waitlist and pre-order reservation program.We respect your privacy and are committed to handling your data responsibly. By using the Website, joining our waitlist, or placing a reservation, you consent to the practices described here.

1. Information We Collect
a. Information you provide directly
• Waitlist subscription: email address and, optionally, country or ZIP code.
• Pre-order reservation: full name, email, billing and shipping address, phone number (optional), and order details.
• Payment information: processed by our third-party payment provider. We do not store full payment card numbers on our servers — we receive only limited transaction identifiers and the last four digits of your card for reference.
• Support and communications: information you share when you contact us, including email address and message content.

b. Information collected automatically
• IP address, device type, browser type, operating system.
• Pages viewed, referring URL, time on site, clicks, and interactions.
• Cookies, pixels, and similar technologies (see section 5 below).

c. Information from third parties
• Limited data from payment processors (transaction status, fraud signals, verification results).
• Aggregated analytics from providers such as Google Analytics.
• Information from advertising platforms, where applicable.

2. How We Use Your Information
We use your information to:
• Manage your waitlist subscription and pre-order reservation.
• Process payments and refunds of the Reservation Fee.
• Communicate about your reservation, price-lock window, shipping, and product updates.
• Provide customer support.
• Send marketing communications (with your consent, where required) — you may unsubscribe at any time.
• Operate, improve, and secure the Website.
• Detect and prevent fraud, abuse, and technical issues.
• Comply with legal, tax, and accounting obligations.

3. Legal Bases for Processing (EEA / UK residents)
Where GDPR or UK GDPR applies, we process your personal data on these bases:
• Contract: to manage your reservation and fulfill the eventual product purchase.
• Consent: for marketing emails, optional cookies, and certain analytics.
• Legitimate interests: improving and securing the Website, preventing fraud.
• Legal obligation: tax, accounting, and consumer protection requirements.

You have the right to withdraw consent at any time; this will not affect the lawfulness of processing performed before withdrawal.

4. How We Share Your Information
We do not sell your personal information. We share data only with:
• Payment processors (e.g., Stripe) to process your reservation and issue refunds.
• Email and marketing platforms (e.g., Mailchimp, HubSpot, or equivalents) to deliver waitlist and reservation communications.
• Analytics providers (e.g., Google Analytics, Plausible) to understand Website usage.
• Shipping and logistics providers once your final purchase occurs (not during the reservation phase).
• Cloud hosting and infrastructure providers supporting our Website and databases.
• Professional advisors (legal, accounting, tax) under confidentiality obligations.
• Authorities when required by law, subpoena, or to protect legal rights, safety, or property.
• Successors in the event of a merger, acquisition, financing, or sale of assets, subject to equivalent privacy protections.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Operate essential Website functionality (e.g., maintaining your session).
• Remember your preferences.
• Analyze Website traffic and performance.
• Support marketing and remarketing (with consent where required).

You can manage cookies through your browser settings or our cookie banner (where shown). Disabling certain cookies may affect Website functionality.

6. Data Retention
We retain personal information only as long as needed:
• Waitlist emails: until you unsubscribe or request deletion.
• Reservation records: while your reservation is active, and for up to 7 years after cancellation or fulfillment to comply with tax, accounting, and consumer protection laws.
• Support communications: up to 3 years.
• Analytics data: in aggregated or anonymized form indefinitely; identifiable data retained no longer than 26 months by default.

When retention is no longer required, we delete or anonymize your data.

7. Data Security
We implement industry-standard administrative, technical, and physical safeguards, including encryption of data in transit, restricted access controls, and vendor due diligence. No system is perfectly secure; we cannot guarantee absolute security but we will notify affected users of a data breach where required by law.

8. International Data Transfers
FeelosophyLabs Inc. is based in the United States. By using the Website and placing a reservation, you understand that your information will be transferred to and processed in the U.S., which may have data protection laws different from those in your country.

For transfers from the European Economic Area, United Kingdom, or Switzerland, we rely on Standard Contractual Clauses or other legally approved safeguards.

9. Your Rights
Subject to applicable law, you may have the right to:
• Access a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete your data ("right to be forgotten").
• Restrict or object to processing.
• Portability — receive your data in a structured format.
• Withdraw consent at any time.
• Opt out of marketing communications.
• Lodge a complaint with your local data protection authority.

California residents (CCPA / CPRA)
You have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of any “sharing” for cross-context behavioral advertising. **We do not sell personal information as defined by the CCPA.** You may also designate an authorized agent to make requests on your behalf.

How to exercise your rights
Email hello@neerasleep.com. We will respond within the timeframes required by applicable law (generally 30–45 days). We may need to verify your identity before acting on certain requests.

10. Children’s Privacy
The Website, waitlist, and reservation program are not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us at hello@neerasleep.com and we will delete it.

11. Third-Party Links
The Website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing any information.

12. Do Not Track
Some browsers transmit “Do Not Track” signals. Because there is no consistent industry standard for interpreting these signals, we currently do not respond to them. You can manage tracking through our cookie controls and third-party opt-out tools.

13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. Material changes that affect waitlist subscribers or reservation holders will be communicated by email.

14. Contact Us
For privacy questions or to exercise your rights:
FeelosophyLabs Inc.
1111B S Governors Ave, STE 40834
Dover, DE 19904, USA
Email: hello@neerasleep.com